Privacy Policy

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This Privacy Policy explains how Kontra Ltd, trading as Kontra Jewellery ("we", "us", or "our"), collects, uses, stores and protects your personal information when you visit our website, place an order or contact us.

We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection laws.

Kontra Ltd t/a Kontra Jewellery

Registered Office: 58 Jockey way 

SP116QA

Andover

United Kingdom

Company Number: 13722244

Email: kontramichal5@gmail.com

Telephone: [Insert Telephone Number]

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details above.

Depending on how you use our website, we may collect:

• Name
• Billing address
• Delivery address
• Email address
• Telephone number
• Payment details (processed securely by our payment provider—we do not store your full payment card details)
• Order history
• Design requests and custom jewellery specifications
• Messages sent through our contact form or by email

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on the website
• Cookies and similar technologies

We use your personal information to:

• Process and deliver your orders.
• Create custom jewellery to your specifications.
• Respond to enquiries.
• Provide customer support.
• Process payments.
• Prevent fraud.
• Improve our website and services.
• Comply with legal obligations.
• Send marketing communications where you have consented or where permitted by law.

We process your personal information where necessary:

• To perform our contract with you.
• To comply with legal obligations.
• For our legitimate business interests, provided these do not override your rights.
• With your consent where required, such as for marketing emails.

You may withdraw your consent at any time.

Payments are processed securely by trusted third-party payment providers.

We do not store your complete payment card information on our servers.

We may share your information with:

• Payment service providers.
• Delivery and courier companies.
• IT and website service providers.
• Professional advisers (such as accountants or legal advisers).
• Government authorities where required by law.

We do not sell your personal information.

If you subscribe to our newsletter or consent to receive marketing, we may send you information about our products, promotions and special offers.

You can unsubscribe at any time using the link in our emails or by contacting us.

We retain your personal information only for as long as necessary to:

• fulfil your order;
• comply with legal and tax obligations;
• resolve disputes; and
• enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised.

Under UK data protection law, you have the right to:

• access your personal information;
• request correction of inaccurate data;
• request deletion of your data in certain circumstances;
• restrict processing;
• object to processing in certain circumstances;
• request transfer of your data where applicable; and
• withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details above.

Our website uses cookies to improve your browsing experience, analyse website traffic and, where applicable, provide personalised content.

You can manage your cookie preferences through your browser settings or our cookie consent banner.

For more information, please see our Cookie Policy.

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration and destruction.

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

Where your information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time.

The latest version will always be published on our website with the updated effective date.

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to make a complaint to the UK Information Commissioner's Office (ICO).

Kontra Ltd t/a Kontra Jewellery

Email: kontramichal5@gmail.com

Telephone: 07388890025

Registered Office: 58 Jockey way 

SP116QA

Andover

United Kingdom